Frequently Asked Questions

Everything you need to know about shopping with Deputy Department.

How long does shipping typically take?

Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I know which size to order?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

What payment methods do you accept?

Deputy Department accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and work exclusively with manufacturers who adhere to fair labor practices and environmental standards.

Can I track my order once it has shipped?

Yes. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.